Troubleshooting Shipment Updates

The following issues are the same when using your mobile device or computer.

Not Receiving Alerts

If you signed up to receive an alert and are not receiving them, check to make sure the shipment has been received and has not been delivered using either Standard Tracking or EZ Commerce Tracking.

Depending on when you sign up for Shipment Updates, the shipment may already be en route, affecting the number of alerts you’ll receive. Emailed alerts stop when the shipment is delivered.

If the shipment has not been delivered and you are not receiving any alerts, please contact us at customercare@lynden.com, 1-888-596-3361, or live chat with us.

Need Multiple People to Receive Email Updates

If you want multiple people to receive alerts for an individual shipment, all emails can be entered in the same field, just separate emails using a comma.

Need an Update on More Shipments

If you want to get an update for other shipments, you can do so by individually selecting the shipment number and signing up.

If you would like to receive emailed shipment updates on all your shipments, you can Sign up for EZ Commerce. Already an EZ Commerce customer? You can fill out a request for Shipment Update or please contact us at customercare@lynden.com, 1-888-596-3361, or live chat with us.

Stop or Reduce Email Updates

If you want to stop receiving a shipment alert, it will stop for that shipment as soon as it is delivered.

If you are an EZ Commerce customer you can choose to receive emailed updates immediately, as an hourly digest, or as a daily digest. To change how frequently you receive updates please contact us at customercare@lynden.com, 1-888-596-3361, or live chat with us.

Unsubscribe

Please note that if you unsubscribe, you are doing so for “all” shipment updates moving forward. You will not be able to receive future email updates unless you contact us. To unsubscribe from all future emails use the “unsubscribe” link at the bottom of the shipment update email.

If unsubscribing was in error, please contact us at customercare@lynden.com, 1-888-596-3361, or live chat with us so we can re-subscribe you.

Contact Us

If you have any questions or do not find the information you are looking for, please contact us at customercare@lynden.com, 1-888-596-3361, or live chat with us.