Mobile App: Troubleshooting

Certain Shipments Not Tracking

If you are using Standard Tracking or Additional Tracking Methods and do not have a Lynden bill of lading number, reference number or connecting carrier pro number, please contact us at customercare@lynden.com, 1-888-596-3361, or live chat with us.

If you are using EZ Commerce Tracking and do not see the shipment(s) display, your account may have to be updated. Please contact us at customercare@lynden.com, 1-888-596-3361, or live chat with us.

If you would like more information about your shipments, Sign up for EZ Commerce.


Issues with Shipment Update Alerts

If you are not receiving emailed updates, want to add multiple people to receive notifications, or edit who receives email updates please visit our Shipment Updates page.


Forgot Password?

You cannot reset your EZ Commerce password from the Mobile App. You will need to do it from a computer. Go to the EZ Commerce Login screen and select the Forgot your Password link.

To reset your password, submit your login to our Reset Password page. Your login is your full email address.

After submitting, an email will be sent to you with a link to create a new password. You have 24 hours to use this link or it will expire. (If you are past the 24 hours point, repeat the first step to receive a new email with a link).

Once you have reset your password, you can login to EZ Commerce using the new password.


Claims Submission

Once you go through the claims form it will create an email message with all of your claims information. Please ensure you hit “send” on this email message so the information is submitted.


Contact Us

If you have any questions or do not find the information you are looking for, please contact us at customercare@lynden.com, 1-888-596-3361, or live chat with us.