Lynden Logistics


Frequently Asked Questions


Fuel Surcharge
General Company Information
Health, Safety & Environmental
Home Delivery
Insurance/License Information
Internet/IT/Web Capabilities



  1. What do you do to prevent duplicate billing?
    Lynden Logistics has set corporate standards for data capture. By incorporating electronically generated entry into our system at every step of the shipping process, data is captured in a manner that virtually eliminates the possibility for human error. In an effort to improve even these processes, as standard practice we also review all data compiled for accuracy before applying it to a given function.
  2. How do you ensure billing accuracy?
    By electronically capturing customer requirements for billing, applying rates through the same process, review of all invoices before billing and actual billing through electronic data interchange, Lynden Logistics can provide optimum results in regard to billing accuracy.

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  1. What is your claims process?
    Lynden Logistics is committed to providing a fast and efficient claims settlement process that delivers immediate response on damaged or lost shipments. We promote fast response by issuing a schedule of approved loss adjusters for each territory who will assess damages within 48 hours of notification.

    To file a claim, customers can either submit a Lynden claims form (available at all Lynden locations) or notify Lynden's Corporate Claims Manager in writing with the following information:

    Claimant's name and address
    Dollar amount of claim
    Reason for claim
    The Lynden airbill number or copy thereof
    Copies of sales invoices and when applicable, repair invoices, estimates, or work orders

    Within two days of receipt of the claim, Lynden assigns the claim a number and sends an acknowledgment letter to the claimant advising that an investigation has been initiated. When indicated in the acknowledgment letter, an outside inspection firm is assigned to the case.
  2. How can I get a claims form?
    Lynden claims forms are available at any Lynden location or via our website here:

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Fuel Surcharge

  1. How does Lynden Logistics apply fuel surcharges?
    Lynden Logistics' FSC is based on an evaluation of multiple fuel types and sources as charged to us by our service providers. This evaluation is completed on an as needed basis, but not less than once per month. When adjustments to the FSC are required, posted levels will become effective one week later.

    Separate FSC levels are maintained for domestic and international cargo, both being charged based on shipment chargeable weight.

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General Company Information

  1. What is your legal company name?
    Lynden Air Freight, Inc.
  2. Where is your company headquarters located?
    18000 International Blvd
    Suite 700
    Seattle, WA 98188
  3. What is your general email address?
  4. What is your country of incorporation?
    United States
  5. Is Lynden a public or private company?
    Lynden is a privately-held company.
  6. Is your company union or non-union?
    Lynden is a non-unionized.
  7. Please provide your total revenue for each of the past three years? As a privately owned company we do not publish an annual report and consider all financial information strictly confidential. However, we can supply financial information if necessary for participation in a formal Request for Proposal process, and with a signed non-disclosure agreement in place.

    Lynden Logistics' financial status is a key factor in our ability to uphold successful relationships with customers. We are backed by the financial strength and stability of our parent company, Lynden Incorporated. Established in the early 1900's, Lynden Incorporated has a successful business history of nearly 100 years and maintains a very low debt structure as part of its fundamental practices. This lends to our ability to support short and long-term relationships with our customers, including capacities to invest in new technologies, employee development, and company infrastructure as needed to continually improve performance.
  8. How long have you been in business?
    Lynden Logistics was established in 1977.
  9. How many employees do you have?
    Lynden Logistics employs approximately 300.
  10. What is your core business?
    Lynden Logistics is a full service freight forwarding and integrated logistics company.
  11. Is your business a Minority or Women owned Business Enterprise?
    Lynden does not qualify as a Minority or Women owned Business Enterprise.
  12. What is your Mission statement and Corporate Philosophy
    To provide the highest value transportation service and innovative logistics solutions specific to the needs of our customers worldwide.

    We will be market-driven, and promote a "can do" spirit of hands-on management. We will maintain a small company attitude and a big company capability with the best people.
  13. Describe your corporate background, history, and ownership.
    Lynden Logistics is a diverse transportation company with a unique heritage of meeting challenging customer requirements. We began service in 1977 to serve the expedited transportation needs of the Alaska oil industry; and we have steadily broadened our ability to meet the needs of customers on a national and international basis.

    We are backed by the financial strength and stability of our parent company, Lynden Incorporated. Established in the early 1900's, Lynden Incorporated has a successful business history of over 100 years and maintains a very low debt structure as part of its fundamental practices. This lends to our ability to support short and long-term relationships with our customers, including capacities to invest in new technologies, employee development, and company infrastructure as needed to continually improve performance.

    Our financial strength and stability enables us to offer freight forwarding and information services on par with large multinational companies, combined with the personalized attention, service flexibility and understanding that can only come from a smaller company.

    Not too small. From advantageous national contract rates and lift with the nation's air carriers - to advanced tracing and communications capabilities - to intensive Total Quality Management practices - we have the experience and infrastructure to provide a comprehensive program at a competitive price.

    Not too big. We are a family-owned private company that believes in getting to know our customers and tailoring our services to meet special needs.
  14. Do you have a Parent Company?
    Lynden Logistics' parent company is Lynden Incorporated. Lynden Logistics and Lynden Incorporated have combined asset and non-asset based capabilities that include worldwide air and ocean forwarding, third party logistics, trade show shipping, truckload and less-than-truckload transportation, scheduled and charter barges, intermodal bulk chemical hauls, scheduled and chartered Hercules L-382 cargo aircraft, and multi-modal logistics.

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Health, Safety, & Environmental

  1. Does Lynden Logistics have an HSE Policy?
    Lynden Logistics maintains an HSE policy in alignment with Lynden Inc. and is committed to operating in a safe, secure, and environmentally responsible manner.
  2. Does Lynden Logistics have a Safety Program?
    Lynden Logistics establishes and maintains a safety program under the authority of a corporate safety manager and the Lynden Inc. Director of Safety. Our culture encourages and empowers all employees to take responsibility for the safety of themselves and other employees. Each Lynden Logistics facility has at least one designated safety officer that works with the corporate safety manager on safety issues including training, fit for work, safety gear, compliance, and audits.
  3. How do you ensure compliance to Federal, State, local, and/or foreign government rules and regulations?
    Lynden Logistics employs a dedicated compliance staff, including a Corporate Compliance Manager based in our Seattle General Office, responsible for administering an extensive compliance program that, at a minimum, addresses the following issues:
    • Ensures all applicable staff have regular compliance training
    • Measures staff competency on a continuous basis
    • Applies additional training if measurement is below policy standards.
    To this end, we comply with all applicable regulatory agency requirements including Federal, State, local and foreign government rules and regulations. Because these rules and regulations are so extensive, our company culture also demands that each employee, supervisor, and manager consult with appropriate regulatory agencies or internal health or safety officials when there is the slightest question.
  4. What measures is your company taking to reduce its carbon footprint?
    The Lynden companies have established a formal Green Initiative that facilitates an organized and proactive effort to continually improve our environmental performance. As part of this process, a Lynden cross company team meets once per month and works to steadily address the following objectives with measurable targets and action plans for each:
    • Continue to be a leader in the efficient use of fuel
    • Work to conserve energy and natural resources
    • Practice pollution prevention to protect the land, air, and water
    • Minimize greenhouse gas emissions and other air pollutants
    • Improve the management of waste by reducing, reusing, and recycling
    • Encourage and support employee efforts to improve environmental performance
  5. What kinds of training do new employees (drivers, terminal employees, others) undergo?
    Lynden Logistics is committed to quality. The entry level of employment generally dictates the length and scope of training. Among the training levels are:
    • A complete history and philosophy of the entire Lynden family of companies.
    • Safety awareness and testing for job skills.
    • Job responsibilities and role in company success
  6. Are you HAZMAT certified?
    Lynden Logistics has at least one employee in each facility trained and certified in handling dangerous goods. These employees are required to undergo HAZMAT training consisting of the following curriculum:
    • General familiarization training - which must be aimed at providing familiarity with the general provisions.
    • Function specific training –detailed training in the requirements applicable to the function for which that person is responsible.
    • Safety Training - Covers the hazards presented by dangerous goods, safe handling and emergency response procedures.

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Home Delivery

  1. Lynden Logistics specializes in the logistics and transportation needs for home delivery customers.
    • Customer Service: ore-notification, appointment delivery, customer inquiries and defined non-contact process.
    • Delivery service levels: curbside, threshold, room-of-choice, white glove, two-man and other specialized needs and labeling.
    • Logistics and transportation: consolidated line haul, reverse logistics and return kits.

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Insurance/License Information

  1. What industry licenses, registrations, certifications, memberships, etc., does Lynden Logistics have?
    Lynden Logistics maintains several industry licenses, registrations, certifications, and memberships including:
    Airforwarder's Association (AFA)
    Customs House Broker (CHB)
    Customs-Trade Partnership Against Terrorism (C-TPAT)
    Federal Maritime Commission (FMC)
    International Air Transport Associations (IATA)
    International Association of Exhibit Managers (IAEM)
    Interstate Commerce Permit (ICP)
    Non-Vessel Operating Common Carrier (NVOCC)
    Retail Industry Leaders Association (RILA)
    Trade Show Exhibitors Association (TSEA)
  2. Are you C-TPAT Certified?
    Lynden Logistics earned prestigious C-TPAT certification from U.S. Customs & Border Protection in October 2004. This certification assures our customers we have security processes in place that follow general Customs guidelines for facility/cargo security, data security and human resource security. Lynden Logistics is certified as both and air/ocean consolidator and as a customs broker, and our certification applies to all worldwide operations.
  3. What is your Operating Authority?
    Since Lynden Logistics is a freight forwarder and does not directly perform pickup, delivery, and/or linehaul service, individual service providers with whom we contract maintain all related operating authorities pertaining to these activities.
  4. What are your conditions of contract?
    Click on the link to open a copy of our Conditions of Contract, which appears on the back of each Lynden Logistics HAWB.

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Internet/IT/Web Capabilities

  1. Where does IT fit within your overall corporate strategy?
    Lynden Logistics' information technology focus is to continue developing new technological solutions that meet customer requirements for timely and accurate information, on time pickups and deliveries, problem prevention, service consistency, process efficiencies and employee effectiveness. Since Lynden Logistics is backed by the financial strength and stability of its parent company, Lynden Incorporated, we can assure our customers the ability to support a long-term relationship, including capacities to invest in new technologies to continually improve our services.
  2. What is your operating system?
    Lynden utilizes its proprietary system, KAYAK, to process air freight movements on a per shipment and package level basis. KAYAK applications were developed in-house and reside on a Sun computer that runs Solaris, a UNIX operating system, and the Universe database system. This system transmits and receives shipment status information with many air carriers via EDI transactions.
  3. What are your online capabilities?
    Lynden's EZ Commerce service allows customers to manage all aspects of their shipping program online. EZ Commerce is an online shipping, billing and documentation system that enables document generation, shipment tracking, scheduling shipments, delivery receipts and PDF invoices electronically, and also provides a variety of downloadable shipment activity reports. Whether your transportation needs are by land, sea or air, Lynden can meet those needs from the convenience of the Internet, while making your job easier and saving time.

    With EZ Commerce, customers can download shipment information into reports that help manage the transportation process. The system provides the ability to customize any report to show only the information needed, and all reports are available in Microsoft Excel, HTML, or Comma Delimited file formats. The four standardized EZ Commerce report categories include:
    • Management Report. Displays the amount of freight your company has shipped for a specified period of time. Weight and pieces are shown for master bills when there are multiple shipments.
    • Operations Report. Displays shipping and receiving information including all status information for shipments within the specified date range.
    • Accounting Report. Displays accounts payable payment and cost information on shipments within a specified date range. The report only includes bills that have been invoiced.
    • Outstanding Balance Report. Displays any outstanding invoices, including links to shipping documents, charges, payments, adjustments and shipment details.
    Customers can schedule reports to be sent via email at any time, and to as many recipients as needed.

    EZ Commerce also provides convenient email alerts for shipments. Shipment Updates emails provide automatic email notifications whenever shipment hits certain milestones in the shipping process. Customers can choose to get email updates only for specific shipments, or receive them for all shipments associated with their account (EZ Commerce is required to get updates for all shipments). An email is sent when a shipment is received by Lynden, when it departs Lynden's origin service center, when it arrives at Lynden's destination service center, and when it has been delivered.

    Lynden's mobile app was developed based on feedback from customers and provides accurate, up-to-date shipment information directly from your phone. Login to EZ Commerce to easily view shipment details and documents without having to remember your tracking numbers. Important shipments can be marked with the star feature so you can quickly find them later. The app is available for both iPhone and Android devices. Learn more at
  4. Do you have EDI capabilities?
    Lynden Logistics can implement business data transfer with customers using any specification including:

    • Point-to-point: Direct connection, lease line, dial-up, etc.
    • VAN (Value Added Network): A third-party service provider
    • Internet/Email: Use of HTTP (HyperText Transport Protocol) - the Web browser or email
    • FTP (File Transport Protocol): Uses the Web without a browser
    • XML - eXtensible Markup Language
    • Other Proprietary Standards - transaction specifications developed by a business unit without regard to any pre-existing formal standards.

    We also have the ability to employ Electronic Data Interchange (EDI) transactions between our computers and our customers, their suppliers and carriers.

    We use the EDI*Port EDI translation software package from Userbase Systems, Inc. This package, which is compatible with Lynden's database, utilizes table driven subroutines which provide the flexibility of supporting any EDI standard including ANSI X12 and UN/EDIFACT standards as well as trading partner specific proprietary systems. EDI*Port supports multiple standards and multiple versions of the same standards simultaneously. All EDI transactions are mapped directly from or to Lynden's databases without manual intervention.

    Information services personnel have experience in connecting to various value-added networks and in connecting directly to trading partners' computer systems in order to transmit EDI transactions. Lynden currently utilizes the services of Inovis, SITA, Transettlements and Kleinschmidt value-added networks. Direct connects include point-to-point telephone connections as well as FTP (File Transfer Protocol) over the Internet.

    SITA is the primary source of airline status information that we use to update our database and allow customers to track their shipments. Data is received from 57 airlines in an average of 45,000 transactions per month.

    Traditional VANs (Inovis, Transettlements, and Kleinschmidt), handle about 30 customers, averaging 13,000 transactions per month. And another 10 customers communicate by FTP, averaging 3,000 transactions per month.

    Lynden's EDI Coordinator keeps in contact with our trading partners and works to set up new trading partners with transaction sets that benefit our mutual interests. In addition the EDI Coordinator keeps up-to-date with new transaction sets and standards, affecting the transportation industry, being introduced or proposed by various standards groups.

    Lynden currently trades 21 different ANSI X12 transaction sets, the most common being:

    104 - Air Shipment Information
    110 - Air Freight Details and Invoice
    113 - Air Shipment Status Inquiry
    114 - Air Shipment Status Message
    204 - Motor Carrier Load Tender
    210 - Motor Carrier Freight Details and Invoice
    211 - Motor Carrier Bill of Lading
    214 - Transportation Shipment Status Message
    310 - Freight Receipt and Invoice (Ocean)
    315 - Status Details (Ocean)
    856 - Ship Notice/Manifest
    861 - Receiving Advice/Acceptance Certificate
    864 - Text Message
    990 - Response to a Load Tender
    996 - File Transfer
    997 - Functional Acknowledgment

    In addition, Lynden processes the following UN/EDIFACT transaction sets:

    IFTMIN - Instruction
    IFTSTA - International Multimodal Status Report

    Lynden also trades proprietary information with several of our automotive customers. Since, through our translation software, we support all transaction sets, we can easily implement others as the needs of our trading partners change.

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  1. Do you have Logistics Management Experience?
    Lynden Logistics' background includes a wide variety of logistics management projects, domestically and internationally. Each program we design is customized to meet specific customer requirements. A common thread among them, however, is that the total cost of logistics is reduced, while the quality of our services is improved on a continuous basis.

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  1. What safety/security procedures will your employees/agents perform with freight?
    Lynden's policy requires all drivers to lock vehicle cargo doors when freight is left unattended and during transportation. When a driver must leave a vehicle unattended he or she must also ensure the vehicle's cab and cargo doors are locked.

    Additionally, all cargo is off-loaded to the cargo facility before closing to ensure no cargo is left on trucks overnight.

    Lynden terminal personnel are required to close and lock any access door not monitored or under the direct surveillance of an employee. Surveillance cameras, security alarms, and water sprinklers also exist in Lynden facilities for additional security coverage.
  2. How are goods handled at your facility?
    Every Lynden Logistics representative to whom a shipment is tendered follows a set of procedures designed to reduce the likelihood of loss or damage. The procedures include:
    • Ensures the consignees' name and address on the house airway bill coincide with the name and address on the shipping label.
    • Ensures the type of service is specified.
    • Verifies the piece count and weight as specified on the house airway bill.
    • Confirms the shipment's contents and dimensions are specified
    • Ensures the shipper's representative must sign and date the house airway bill.
    • Examines the packaging to ensure that it can withstand normal handling and has been taped or sealed so the contents are secure.
    • Checks for visible signs of leakage.
    • Checks for evidence of tampering
    • Checks for visible wire or other unusual characteristics on the packaging
    • Ensures the shipper's Security Endorsement has been correctly completed and signed by the shipper's representative.
    • Ensured cargo is monitored or in locked vehicle at all times.
  3. How do you maintain security for freight?
    Each of the Lynden offices has safety features and programs to maintain the security for (company name), including:
    • Surveillance cameras both inside and outside the facilities.
    • Security cages
    • Alarm system at each entry and dock doors.
    • Procedures on shipment check-ins (as described in questions 1 & 2)
  4. Are you C-TPAT Certified?
    Lynden Logistics earned prestigious C-TPAT certification from U.S. Customs & Border Protection in October 2004. This certification assures our customers we have security processes in place that follow general Customs guidelines for facility/cargo security, data security and human resource security. Lynden Logistics is certified as both an air/ocean consolidator and as a customs broker, and our certification applies to all worldwide operations.

    ** Click to open a copy of our C-TPAT certificate.

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  1. Describe your base and value-added scope of services.
    Lynden Logistics is a global freight forwarder providing transportation and logistics services on par with large multinational companies, while delivering a high level of customer service typically, only family-owned companies can provide. Our structure makes us the right size for companies looking for a wide range of services and features combined with a high degree of personal attention.

    Lynden Logistics' defining characteristics, proven during our history spanning over 40 years include:
    • Pioneering service to offshore, remote, or developing locations
    • Dealing with challenging logistical requirements and emergency situations
    • Handling heavy-weight priority freight
    • Tailoring services to specific customer requirements
    • Maintaining productive, long-term relationships with major customers
  2. How do you select and manage your carrier base?
    Lynden recognizes the need to closely manage those areas or our business on which carriers have a significant impact. Areas such as loss and damage prevention, customer service, problem resolution, timely information and communication, electronic data exchange, and hours of operation all contribute to the total value of our core product.

    As such, we hold regular meetings with or core carriers to communicate our service requirements in these areas. During these meetings, measurement of mutually established requirements is reviewed and corrective action is applied where requirements are not being met. This process enables Lynden to facilitate and maintain excellent relationships with carriers, while at the same time applying a system of continuous quality improvement to the shipping process.
  3. Lynden Logistics' Description of Services
    Lynden Logistics is a full-service transportation company providing freight forwarding and integrated logistics services throughout the globe. We support customers worldwide with reliable, competitively priced forwarding - complemented by purchasing, warehousing, and materials handling services - to meet the varying, unique transportation challenges of today's global economy. Our vast experience and resources include a proven history or over 40 years in business, as well as a global operating network covering origins and destinations throughout North, Central, and South America, Europe, Asia, and the Pacific Rim.
  4. Please provide an overview of your services?
    Domestic Services: Time Definite service is your link to over 6,000 cities nationwide. With an array of service levels, Time Definite enables you to ship or receive goods door-to-door based on your schedule.
    • Next Business Day Service: Delivery by 5PM of the next business day.
    • Second Business Day Service: Delivery by 5PM of the second business day.
    • Fifth Business Day Service: Delivery within three-to-five days, not to 5PM of the fifth business day.
    • Priority Plus: Lynden's expertise in handling emergency, time sensitive shipments has led to the development of our next-flight-out service called Priority Plus. Priority Plus features exacting procedures designed to maximize reliability. They include:
      • immediate booking
      • firm rate quotation
      • accurate communication every step of the way – from confirmation on board through to direct proof of delivery
      The service commitment for Priority Plus is based upon the customer's stated time standards, and satisfaction is guaranteed up to including a full refund. Priority Plus shipments are handled on a case-by-case basis, please call your Lynden representative when your needs require a next-flight-out response.
    Offshore Market Specialties: In addition to our strong domestic network, Lynden Logistics is the predominant forwarder serving key offshore markets, including service to/from:
    • Alaska -- Lynden is the most complete transportation company in Alaska. Our Alaska Time Definite program links more than 200 Alaskan cities and villages with the Lower 48.
    • Hawaii -- Lynden's Hawaii Time Definite program reaches across the Pacific to effectively connect Hawaii with the Mainland.
    • Guam
    • Saipan
    • Puerto Rico
    International Services: Lynden Logistics is an IATA-approved air freight forwarder and an FMC-licensed ocean forwarder. Lynden's full array of import and export capabilities includes:
    • documentation and consular service
    • customs clearance
    • overseas banking assistance
    International Market Specialties: Lynden Logistics has formed a comprehensive network of global service capabilities, including particular expertise between the United States and:
    • Russia and the Commonwealth of Independent States
    • Australia & New Zealand
    • South America
    • Central America
    • Mexico
    • Canada
    • Hong Kong, China and the Pacific Rim
    • Europe
    Lynden Expo Air: Lynden Expo Air is a division of Lynden Air Freight that caters solely to the unique needs of events' managers. It features a full-time staff knowledgeable in the process of trade show installation and tear-down. With a firm understanding that an exhibitor's success is dependent on products and display materials arriving at convention sites on-time and intact, we've developed proven trade show shipping procedures that include:
    • direct line haul between convention sites;
    • a variety of transportation options ranging from air, to truck, to LTL;
    • specialized trade show paperwork and labels;
    • constant access to tracing information through our EZ Commerce system.

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Frequently Asked Questions