Lynden, Inc. Freight Shipping and Logistics

1-888-596-3361

Shipment Updates

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Lynden offers multiple ways to automatically track shipments. Our Shipment Updates provide automatic email notifications whenever your shipment hits certain milestones in the shipping process. Emails will be sent when the shipment is received by Lynden, when it departs the origin service center, when it has arrived the destination service center, and when it has been delivered.

Customers can choose to receive updates for individual shipments after tracking a shipment in Standard Tracking, EZ Commerce, or the mobile app. EZ Commerce users also have the option to receive updates for all their shipments tied to their account.

Learn more about Shipment Updates.

 

Individual Shipments:

Shipments Updates emails can be set up for specific shipments. To get started, go to www.lynden.com/trace.html and enter your shipment tracking number (this can also be done from within EZ Commerce or the mobile app).

Enter either: Lynden Number, OR Your Reference Number, OR Connecting Carrier Pro, and click "Submit."

Shipment Updates

Click on the "Get Email Updates" button.

Shipment Updates

Enter your email address (for multiple email addresses separate by comma).

Select the "I am not a robot" checkbox.

Click "Subscribe."

Shipment Updates

All Shipments:

Requires an EZ Commerce account.

Determine the frequency of your alerts: immediately, hourly or daily.

Using the Mobile App:

To utilize Shipment Updates on your mobile app, you must be an EZ Commerce customer.

View your shipments and use the "envelope" icon to select the shipment you want an update on.

Enter email address (use a comma to separate email addresses as needed).

Click "Subscribe."

Troubleshooting

The following issues are the same when using your mobile device or computer.

If you signed up to receive an alert and are not receiving them, check to make sure the shipment has been received and has not been delivered using either Standard Tracking or EZ Commerce Tracking.

Emailed updates start when you sign up either on an individual shipment or as an EZ Commerce customer. Depending on when you signup, the shipment may be en route, affecting the number of alerts you’ll receive. If you sign up after the freight has been received, you will get three alerts (departed origin service center, arrived destination service center and delivered). If you sign up after the freight has departed origin service center you will get the last two alerts showing arrived destination service center and delivered. Emailed alerts stop when the shipment is delivered.

If the shipment has not been delivered and you are not receiving any alerts, please contact us at customercare@lynden.com, 1-888-596-3361, or Live Chat with us.

If you want multiple people to receive alerts for an individual shipment, all emails can be entered in the same field, just separate emails using a comma.

If you want to get an update for other shipments, you can do so by individually selecting the shipment number and signing up.

If you would like to receive emailed shipment updates on all your shipments, you can Sign up for EZ Commerce. Already an EZ Commerce customer, you can fill out a request for Shipment Update or please contact us at customercare@lynden.com, 1-888-596-3361, or Live Chat with us.

If you want to stop receiving a shipment alert, it will stop for that shipment as soon as it is delivered..

If you are an EZ Commerce customer you can choose to receive emailed updates immediately, as an hourly digest, or as a daily digest. To change how frequently you receive updates please contact us at customercare@lynden.com, 1-888-596-3361, or Live Chat with us.

Please note that if you unsubscribe, you are doing so for "all" shipment updates moving forward. You will not be able to receive future email updates unless you contact us. To unsubscribe from all future emails use the "unsubscribe" link at the bottom of the shipment update email.

If unsubscribing was in error, please contact us at customercare@lynden.com, 1-888-596-3361, or Live Chat with us so we can re-subscribe you.

If you have any questions or do not find the information you are looking for, please contact us at customercare@lynden.com, 1-888-596-3361, or Live Chat with us.

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